Complaints Procedure

In the event that you need to make a complaint about the service that Burnett Davies Lettings have offered or about any member of staff our complaints handling procedure is as follows: Your complaint must be made in writing and should be addressed to Martyn Burnett and sent to our Barry Office at 17 High Street, Barry, Vale of Glamorgan, CF62 7EA. Tel No: (01446) 737255. Email: martyn@burnettdavieslettings.co.uk

The complainant must include a written summary of the nature of the complaint. On receipt of the formal complaint you will receive a written response to the complaint within 14 working days. In the event that the above procedure fails to deal with the issues satisfactory then you have the right to refer the matter to an independent redress scheme. Details as follows:

Consumer redress scheme - The Property Ombudsman - Milford House, 43-55 Milford Street, Salisbury, Wilts SP1 2EP. Tel 01722 333 306, www.tpos.co.uk

Business redress scheme - RICS Dispute Resolution Service, Surveyor court, Westwood Way, Coventry, CV4 8JE. Tel 020 7334 3806, fax 020 7334 3802, www.rics.org/drs Email: drs@rics.org

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